We have created this 14 days returns policy to enable you to return products to us in appropriate circumstances.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 14 working days.
This returns policy applies to all of our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 14 days following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
Please note: All special offer orders and sale items are non-refundable and cannot be returned. Also, there are strictly no refunds/returns/exchanges on caps or accessories.